Privacy Policy – How 988gam Protects Your Data

1. Introduction

This Privacy Policy applies to all users of the 988gam platform, accessible at 988gam.pro and through the 988gam Android app. 988gam ("we", "us", "our") is responsible for the personal data collected and processed in connection with your use of the platform.

By creating an account on 988gam, you acknowledge that you have read this Privacy Policy and understand how your personal data is handled. If you do not agree with the practices described here, please do not create an account or use the platform.

This policy should be read alongside our Terms and Conditions, which together form the complete agreement governing your relationship with 988gam.

2. What Data We Collect

We collect personal data from you in several ways — directly when you register or interact with the platform, automatically as you use it, and occasionally from third parties involved in processing your transactions.

Category	Examples	When Collected
Identity Data	Full name, date of birth, CNIC number, photograph	Registration and verification
Contact Data	Mobile number, email address	Registration
Financial Data	JazzCash / Easypaisa account reference, bank account details, transaction history	Deposit and withdrawal processing
Usage Data	Games played, bets placed, session duration, pages visited, click activity	Automatically during platform use
Device Data	IP address, device type, operating system, browser, app version	Automatically during platform use
Communications Data	Support chat transcripts, emails sent to support	When you contact us

We do not collect sensitive categories of personal data such as ethnicity, political opinions, health information or biometric data unless this is strictly required for a specific legal purpose and you have given explicit consent.

3. How We Use Your Data

988gam uses your personal data for specific, legitimate purposes only. We do not use your data for any purpose that is incompatible with why it was collected. The main purposes are:

• Account management: Creating, maintaining and securing your 988gam account. This includes authentication, password recovery and account settings management.
• Payment processing: Facilitating deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer and card payment channels.
• Identity verification: Confirming your age and identity before processing your first withdrawal. CNIC-based verification is required by our fraud prevention and responsible gaming obligations.
• Platform operation: Delivering game results, settling sports bets, calculating bonus wagering, updating account balances and displaying transaction history.
• Fraud prevention and security: Detecting unusual account activity, identifying multi-accounting, investigating suspected Terms violations and protecting other players on the platform.
• Responsible gaming: Monitoring for indicators of problem gambling and ensuring that players using self-exclusion or deposit limits are protected as requested.
• Platform improvement: Analysing aggregated usage patterns to improve game performance, app stability and overall user experience.
• Customer support: Responding to queries, resolving disputes and following up on complaints.
• Promotions and communications: If you have opted in, sending you information about relevant promotions, PSL-related offers or platform news. You can opt out at any time through your account settings.

4. Payments and Identity Verification

When you make a deposit or request a withdrawal, your payment details are processed in conjunction with our payment service providers. These include the operators of JazzCash, Easypaisa, Raast and our banking partners. Only the information necessary to process the specific transaction is shared with these providers.

Full payment account numbers and card numbers are never stored in plain text on 988gam's servers. Payment references and transaction IDs are stored to maintain an accurate transaction history in your account.

Identity verification using CNIC details is processed securely. CNIC data is stored in encrypted form and accessed only when required for verification purposes, fraud investigation or legal compliance. We do not use your CNIC data for any marketing purpose.

5. Sharing Your Data

988gam does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. Data is shared with third parties only where necessary to operate the platform or comply with obligations. The categories of recipients are:

• Payment processors: JazzCash, Easypaisa, Raast operators and banking partners — to process PKR deposits and withdrawals on your behalf.
• Identity verification providers: Services used to validate CNIC details and confirm player age and identity as required before first withdrawal.
• Cloud infrastructure and hosting providers: The platform is hosted on secure cloud infrastructure. Hosting providers may process data as part of operating the infrastructure but are contractually bound to protect it.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics tools to help us understand how the platform is used. This data does not identify individual players.
• Fraud prevention services: We may share account activity data with fraud detection partners where suspicious behaviour is identified.
• Legal and regulatory bodies: Where required by applicable law, we may disclose data to relevant authorities. We will not do so beyond what is legally required.

All third parties who process data on behalf of 988gam are required to handle that data securely and only for the specific purpose for which it was shared.

6. Cookies and Tracking

988gam uses cookies and similar tracking technologies on the website and in the app to make the platform work correctly and to understand how it is being used. Cookies are small data files stored on your device.

The types of cookies we use are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Store your preferences such as language settings, display preferences and remembered login details if you have opted into that feature.
• Analytics cookies: Collect anonymised data about how pages are visited and which features are used most. This helps us improve the platform experience.
• Performance cookies: Help identify technical errors and slow-loading pages so that platform performance can be improved.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform. Disabling analytics and performance cookies will not affect core platform functionality but will limit our ability to improve the experience over time.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our operational and legal obligations. The general retention periods are:

• Active account data: Retained for the full duration of your active account plus a minimum period following account closure.
• Transaction records: Financial transaction records including deposits and withdrawals are retained for a minimum of five years from the date of the transaction to comply with standard record-keeping requirements.
• Identity verification records: CNIC verification data is retained for the duration of the account and for a period after closure in line with our fraud prevention obligations.
• Support communications: Live chat transcripts and email correspondence are retained for a minimum of two years from the date of the interaction.
• Anonymised usage data: Aggregated and anonymised analytics data with no personal identifiers may be retained indefinitely for platform research and improvement purposes.

When data is no longer required and retention periods have passed, it is securely deleted or anonymised so that it can no longer be linked to an individual.

8. Security Measures

988gam takes the security of your personal data seriously. We implement technical and organisational measures appropriate to the risk level associated with the data we process. These include:

• Encryption of data in transit using TLS/SSL protocols across all platform communications.
• Encryption of sensitive stored data including identity and payment references.
• Access controls ensuring that only authorised personnel can access player personal data, and only to the extent required for their specific role.
• Regular security reviews and vulnerability assessments of platform infrastructure.
• Fraud monitoring systems that flag unusual account activity for review.

While we take every reasonable step to protect your data, no online platform can guarantee absolute security. You also have a responsibility to keep your account credentials secure. Use a strong, unique password for your 988gam account and do not share it with anyone.

9. Your Data Rights

As a player on 988gam, you have rights over your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]. We aim to respond to all data requests within 30 days.

10. Minors and Under-18 Players

988gam is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use this platform or provide any personal information.

If we become aware that personal data has been collected from a person under 18 — whether through our own detection processes or via a report — the account will be immediately closed, all data will be deleted and any deposits returned. No winnings will be paid out. If you are a parent or guardian and believe your child has registered on 988gam, please contact support immediately so we can act on it quickly.

11. Changes to This Privacy Policy

988gam may update this Privacy Policy from time to time as our practices evolve, as the platform adds new features or as applicable requirements change. When material changes are made, we will update the "last updated" date shown at the top of this page.

For significant changes that affect how your data is used, we will notify registered players via email or through an on-platform notification. Continued use of the platform after a revised policy is published constitutes acceptance of the updated terms.

We encourage you to review this page periodically so you are always aware of how your data is being handled.

12. Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights or wish to raise a concern about how your personal data has been handled, please get in touch with our team: